Asylum services
We can advise you in your language on issues such as:
How to claim asylum
Navigating the asylum process
Applying for asylum support including accommodation
Notifying the Home Office if your circumstances change
Finding legal representation
Accessing healthcare
Support during the post-decision period – read about the support available after positive decision here, and negative decision here
• Other asylum and post-asylum claim related matters
We can signpost you to other helpful services in your area by telephone or in person, just talk to your adviser for more information.
Please note that we are able to give advice on rights and entitlements but we are not able to provide legal advice or legal representation. If we cannot help, we will provide you with a list of qualified legal representatives.
You should also contact us regarding:
Maintenance issues – to report problems with your asylum accommodation. We will liaise with the accommodation provider on your behalf to address these.
• Request for assistance – if you feel there is a risk to your/your family’s health and wellbeing.
This can be to report suspected child neglect, domestic violence, sexual harassment or exploitation, anti-social behaviour, destitution or homelessness or suspected extremism or radicalisation.
Asylum payment issues – in case your card is lost or stolen, you forget your PIN, receive incorrect payment or don’t receive your payment. We will liaise with the payment provider on your behalf.
Complaints – if you wish to make a complaint regarding asylum services provided by Migrant Help, your accommodation provider, the asylum support payments provider or the Home Office. Please complete this form via our portal. You can also contact our 24/7/365 helpline via 0808 8010 503 or via webchat.
Making a complaint will not affect the outcome of your asylum claim or the length of time it will take to make a decision on your claim.
User guide: Raise an Issue
User guide: Webchat Portal
Feedback – to continuously improve the support available throughout your asylum claim journey. You can tell us about your
